SHIPPING POLICY

PRIOR TO PLACEMENT OF ORDER, PLEASE ENSURE THAT ALL INFORMATION (FULL NAME, SHIPPING ADDRESS, EMAIL, PHONE NUMBER, ETC.) REQUIRED ARE CORRECT. FAILURE TO DO MAY RESULT IN A LOST OR MISSING PACKAGE. 

PLEASE NOTE THAT PROCESSING TIME AND ESTIMATED DELIVERY TIME DIFFER. PROCESSING TIME IS NOT THE PERIOD IT TAKES FOR THE CARRIER TO DELIVER. DURING TIME PERIODS THAT YIELD A HIGHER DEMAND, AN INCREASE OF VOLUME SHOULD BE ASSUMED. THE RISE IN VOLUME MAY CAUSE AN ORDER TO TAKE UP TO 4-8 WEEKS TO PROCESS AND/OR DELIVER.

SHIPPING AND DELIVERY: SHIPPING IS CALCULATED AT CHECKOUT. ALL ORDERS ARE SHIPPED VIA USPS. PLEASE BE AWARE THAT DEPENDING ON YOUR LOCATION, DELIVERY TIMES AND PRICES WILL VARY. A TRACKING NUMBER WILL BE PROVIDED VIA EMAIL ONCE YOUR ORDER HAS BEGUN PROCESSING THROUGH OUR FACILITY. 

LOST AND STOLEN PACKAGES: BROTHER COSMETICS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES ONCE THEY DEPART FROM OUR FULFILLMENT CENTER. FOR ANY LOST OF STOLEN PACKAGES, PLEASE MADE A CLAIM WITH THE CARRIER.

DAMAGED PACKAGES: BROTHER COSMETICS IS NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE DAMAGED DURING SHIPMENT. FOR ASSISTANCE WITH PRODUCTS THAT HAVE MANUFACTURER DEFECT, PLEASE CONTACT OUR SUPPORT TEAM AT